British Council Important update on Covid-19 for IELTS Candidates

At the British Council, your wellbeing and safety comes first. British Council IELTS are intently following and executing direction from national and state government authorities to guarantee the proceeded with prosperity of the entirety of our community.

Considering the quickly advancing coronavirus circumstance and the predominant vulnerability, we might want to promise you that our obligation of care to you is of vital significance to us. We have set up significant measures to ensure all test-takers, which we might want to feature to you.

Health and safety measures at test CENTERS for test-takers

On test days:

1. ·         We are strictly sanitizing all test centers before the beginning of every test.
2. ·         Hand sanitizers are available at test centers.
3. ·         All equipment, including PCs, are cleaned between each test session.
4. ·         Test-takers and test center staff may wear masks on test days.
5. ·         Your speaking examiner might be wearing a careful mask.
6. ·         A test-taker or inspector can't demand the other remove or put on a mask during the        speaking part of the test.
7. ·         If the test-takers decide to wear a mask, they will be required to remove it during enrollment, ID checks and after any breaks to confirm identity.
8. ·         Designated bins for mask removal will be accessible at all test centers.
9. ·         Test-takers should take all pre-owned writing material toward the finish of the test.

Important Notes:

1. ·       We request you not to come for the test if you are not feeling well or sick, for example, fever, cold, calf, respiratory trouble or other influenza like side effects.
2. ·         Test-takers suffering the above symptoms won't be allowed to sit for any exams, in the safety of other test-takers and staff.
3. ·         Test-takers can demand a free exchange or refund if they are feeling unwell.
4. ·         If you don't feel good with taking the test in the present circumstance, you can request a free transfer or refund.
5. ·         We will inform test-takers in front of the test date by SMS and Email of any changes in their test schedule and test venue, etc.
6. ·         We are at present confronting countless calls to our call centers and request you email us with your enquiry.
7. ·         If you don't mind be prompted that there is a delay in processing the following services and we will return to test-takers as soon as possible.

1.       EOR (Enquiry on Results)

2.       ATRF (Additional Test Report Form)

3.       Wiping out/Refunds

4.       Deferments

Requesting for Refunds: To request a cancellation and refund of your IELTS Exam, Click Here

We are continuously monitoring the Covid-19 circumstance every day and are taking precautionary steps in accordance with the relevant authorities. Please be assured we will keep you inform on the latest developments at our end. If you need more information or assistance support, kindly connect with us by given details by email or call.

We look for your support and cooperation in satisfying our responsibility of delivering examinations to the best of our ability, while organizing your welfare at all times.

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